Patient rights in electronic prescriptions

Information

Patients are entitled to receive information about electronic prescriptions before they are issued with one for the first time. Patients must be told about their own rights, where and on what terms their prescription information can be disclosed, and what they can do to influence the movement of this information. Patients must also be told how the information stored on them in the Prescription Centre is protected, and on the operating principles and administrators of the information systems.

Patients must also be told about viewing My Kanta pages and how to log on to the service.

The information may be given by a healthcare receptionist, nurse or doctor. The procedures vary between units. The information must be provided either orally or in writing.

Informing patients on the result of repeat requests

Patients are entitled to be informed as to whether their electronic prescription has been renewed, or if their repeat request has been denied or it has lapsed. Patients may ask for the status of their repeat request at the pharmacy or healthcare unit one week after it was made at the earliest. Patients can also opt to receive the information on a repeat electronic prescription or its denial by text message.

Patients leave their mobile phone number at the time of renewal at the pharmacy or healthcare unit. The text message is sent to the number supplied by the patient, so it should be checked as correct every time. The text message is sent by the Prescription Centre and contains the name of the medicine. 

If the prescription cannot be renewed, the healthcare unit is obliged to inform the patient about it.

Patients' right to check their details

Patients have the right under the law (the Personal Data Act and the Act of Electronic Prescriptions) to

  • check the details stored on them in the Prescription Centre and Prescription Archive
  • demand that incorrect information is corrected
  • obtain information on who have handled and viewed their personal information.

Right to examine

If patients wish to examine the electronic prescription details in the Prescription Centre and Prescription Archive, the request should be addressed to Kela. 

Electronic prescriptions and related information are kept in the Prescription Centre for 30 months or 2.5 years. After this period, the data is moved to the Prescription Archive, where they are kept for 20 years.

All requests must be made in writing on Kela's official forms. They are available from healthcare units using electronic prescriptions, pharmacies and Kela offices.

Patients have the right to obtain the information free of charge once a year. If it is less than a year since the previous request, Kela can make a charge for the costs incurred by providing the information. 

If Kela (the register controller) denies the patient's right to examine, it must issue a certificate of refusal to the patient, citing the reason for the refusal.

Correcting incorrect personal details

The patient has the right to request that incorrect personal details are corrected. If there is an error in the information in the Prescription Centre or Prescription Archive, the correction request should be addressed to the healthcare unit or pharmacy that made the mistake.

All requests must be made in writing on Kela's official forms. They are available from healthcare units using electronic prescriptions, pharmacies and Kela offices.

Patients can see their Prescription Centre details on their patient information sheet, summary of electronic prescriptions, My Kanta pages, and examination request report.  Patients can only see the Prescription Archive details in the examination request report.

If it is not possible to agree to the request for correction, Kela will provide patients with a certificate of refusal, citing the reason.

Log records

You can see in My Kanta pages which organisations have viewed and handled your details. Patients also have the right to know who has handled their details stored in the Prescription Centre and Prescription Archive. The log record request should be addressed to Kela.

All requests must be made in writing on Kela's official forms.  They are available from healthcare units using electronic prescriptions, pharmacies and Kela offices.

The log record report shows the persons who have accessed and handled your details and the reason why they have been handled.

Kela has the right to refuse to disclose log records if it is known that it may pose a serious risk to the client's health or treatment or to someone else's rights. Patients do not have the right to obtain log records older than two years without a specific reason (e.g. suspected misuse).

If clients request the same information again, they have the right to details based on the same log records only is there is a justified reason in order that their interests or rights are fulfilled.  Kela can make a charge for re-provided information.

If patients believe that their details have been modified without good reason, they may request an explanation from the pharmacy or healthcare unit in question.

Patient rights in electronic prescriptions

Information

Patients are entitled to receive information about electronic prescriptions before they are issued with one for the first time. Patients must be told about their own rights, where and on what terms their prescription information can be disclosed, and what they can do to influence the movement of this information. Patients must also be told how the information stored on them in the Prescription Centre is protected, and on the operating principles and administrators of the information systems.

Patients must also be told about viewing My Kanta pages and how to log on to the service.

The information may be given by a healthcare receptionist, nurse or doctor. The procedures vary between units. The information must be provided either orally or in writing.

Informing patients on the result of repeat requests

Patients are entitled to be informed as to whether their electronic prescription has been renewed, or if their repeat request has been denied or it has lapsed. Patients may ask for the status of their repeat request at the pharmacy or healthcare unit one week after it was made at the earliest. Patients can also opt to receive the information on a repeat electronic prescription or its denial by text message.

Patients leave their mobile phone number at the time of renewal at the pharmacy or healthcare unit. The text message is sent to the number supplied by the patient, so it should be checked as correct every time. The text message is sent by the Prescription Centre and contains the name of the medicine. 

If the prescription cannot be renewed, the healthcare unit is obliged to inform the patient about it.

Patients' right to check their details

Patients have the right under the law (the Personal Data Act and the Act of Electronic Prescriptions) to

  • check the details stored on them in the Prescription Centre and Prescription Archive
  • demand that incorrect information is corrected
  • obtain information on who have handled and viewed their personal information.

Right to examine

If patients wish to examine the electronic prescription details in the Prescription Centre and Prescription Archive, the request should be addressed to Kela. 

Electronic prescriptions and related information are kept in the Prescription Centre for 30 months or 2.5 years. After this period, the data is moved to the Prescription Archive, where they are kept for 20 years.

All requests must be made in writing on Kela's official forms. They are available from healthcare units using electronic prescriptions, pharmacies and Kela offices.

Patients have the right to obtain the information free of charge once a year. If it is less than a year since the previous request, Kela can make a charge for the costs incurred by providing the information. 

If Kela (the register controller) denies the patient's right to examine, it must issue a certificate of refusal to the patient, citing the reason for the refusal.

Correcting incorrect personal details

The patient has the right to request that incorrect personal details are corrected. If there is an error in the information in the Prescription Centre or Prescription Archive, the correction request should be addressed to the healthcare unit or pharmacy that made the mistake.

All requests must be made in writing on Kela's official forms. They are available from healthcare units using electronic prescriptions, pharmacies and Kela offices.

Patients can see their Prescription Centre details on their patient information sheet, summary of electronic prescriptions, My Kanta pages, and examination request report.  Patients can only see the Prescription Archive details in the examination request report.

If it is not possible to agree to the request for correction, Kela will provide patients with a certificate of refusal, citing the reason.

Log records

You can see in My Kanta pages which organisations have viewed and handled your details. Patients also have the right to know who has handled their details stored in the Prescription Centre and Prescription Archive. The log record request should be addressed to Kela.

All requests must be made in writing on Kela's official forms.  They are available from healthcare units using electronic prescriptions, pharmacies and Kela offices.

The log record report shows the persons who have accessed and handled your details and the reason why they have been handled.

Kela has the right to refuse to disclose log records if it is known that it may pose a serious risk to the client's health or treatment or to someone else's rights. Patients do not have the right to obtain log records older than two years without a specific reason (e.g. suspected misuse).

If clients request the same information again, they have the right to details based on the same log records only is there is a justified reason in order that their interests or rights are fulfilled.  Kela can make a charge for re-provided information.

If patients believe that their details have been modified without good reason, they may request an explanation from the pharmacy or healthcare unit in question.