Medical records

1. I have visited my own Health Centre. Why is there no record of my visit in My Kanta Pages?           

  • Firstly, check whether or not the healthcare unit that treated you has joined the Patient Data Repository and started entering patients' medical records into it.
  • Old medical records are not entered in the repository.
  • My Kanta Pages can only show medical records created at the earliest on the day the healthcare unit has started to use the Patient Data Repository.
  • The archiving of patient data is expanding in stages, so that all your treatment details are not necessarily visible in My Kanta Pages.
  • If no information is shown, the reason may also be that the details have not yet been approved and/or filed in the healthcare unit. The delay in the entry of medical records in the repository varies between organisations. For example, transcription of dictated records and approval of documents take a variable amount of time.
  • If your treatment details do not show in My Kanta Pages within a reasonable time, even if you have visited a unit already joined the service, you can ask for more information from the healthcare unit in question.

2. Why are my laboratory results not shown in My Kanta Pages?             

  • Firstly, check whether or not the healthcare unit that treated you has joined the Patient Data Repository and started entering patients' medical records into it.
  • The archiving of patient data is expanding in stages, so that your treatment details are not necessarily shown in My Kanta Pages.
  • For example, in some organisations laboratory results are not entered in the Patient Data Repository in the early stages.
  • Old medical records are not entered, so My Kanta Pages can only show medical records created at the earliest on the day the healthcare unit has started to use the Patient Data Repository.
  • Laboratory results and X-ray reports are shown in My Kanta Pages under ‘Tutkimukset'. If the results are not shown under the date the test was done, check under other dates. You can also sort the visits by the last date the investigation results were altered.
    • If a laboratory test is booked by continuous referral, all the results may be under the date of the referral. This may be a long way back, so please check My Kanta pages also for older dates. If the continuous referral was issued before the healthcare unit joined the Patient Data Repository, the results have not necessarily been entered. In this case, the healthcare unit must reissue the continuous referral.
  • There may also be a delay in entering the records in the Patient Data Repository. The delay varies between organisations.
  • It is also possible that your doctor wants to go over the results with you before showing them in My Kanta Pages.
  • If your treatment details do not show in My Kanta Pages within a reasonable time, even though you have visited a unit already joined the service, you can ask for more information from the healthcare unit in question.

3. Can I see my medical records from several years back in My Kanta Pages?                  

  • Medical records appear in My Kanta Pages when the healthcare unit that treated you has joined the Patient Data Repository and started entering patients' records in it.
  • My Kanta Pages does not show medical records created before the healthcare unit joined the Patient Data Repository.

4. Can I see my vaccination records in My Kanta Pages?  

  • You will see your vaccination records in My Kanta Pages, once the healthcare units start entering them into the Patient Data Repository. The exact date is not yet known.
  • You can request your vaccination records from your healthcare unit.

5. My Kanta Pages shows my visit to a healthcare unit on a certain date. But when I click the date, no information on my visit appears. Why?                  

  • By clicking the date of the visit/treatment, you can read the details entered in the Patient Data Repository about the visit. If no information is shown, the reason may be that the details have not yet been approved and/or filed in the healthcare unit. The delay in the entry of medical records in the repository varies between organisations. For example, transcription of dictated records and approval of documents take a variable amount of time. My Kanta Pages only shows records after they have really been entered in the Patient Data Repository.
  • A visit or treatment showing in My Kanta Pages means that your case has been processed in the healthcare unit. A visit entry with no other information may relate to e.g. an appointment or referral received by the healthcare unit, but the unit has entered no more details on the matter. If you want to know the visit details, you can ask the healthcare unit in question.
  • If it is about test results, it is also possible that your doctor wants to go over the results with you before showing them in My Kanta Pages.

6. How can I correct my records shown in My Kanta Pages?                          

  • My Kanta pages does not have its own data store, but the service shows medical records entered by the healthcare unit into the Kanta services.
  • To amend incorrect information, you should contact the healthcare unit or pharmacy that entered the details. Kela does not make amendments or corrections.