Instructions for fault situations

Kanta Services - procedures for operation during production

The basic assumption is that every service provider – both an authority and a business – is responsible for the operation of the service it provides. Every service provider is also responsible for any information on its service.

The kanta.fi website is the main channel of communication of Kela's Kanta Services. It may also be used to publish information bulletins intended for all users and operators.

Clients and Kela Kanta Support are given about two weeks' prior notice of any planned changes to the services.

In case of fault situations, there is the publication instructions for fault situations, a form for notifying a fault, and a support procedure. Mentioned are available in Finnish only.

In addition, the unit's own instructions in case of fault situations are followed, as described in the organisation's in-house control procedure.

Notifying Kela Kanta Support of faults and malfunctions

An organisation using Kanta services (Prescription service, Patient Data Repository) must notify Kanta Services of any fault found, when

  • the fault causes suspicion of a data system problem possibly jeopardising patient security, and the fault is directly or indirectly linked to Kanta Services (Prescription service, Patient Data Repository)
  • the fault causes suspicion of a data system problem possibly jeopardising patient data security, and the fault is directly or indirectly linked to Kanta Services
  • the fault prevents or significantly slows down the use of Kanta Services in the client organisation it is not possible to ascertain that the fault is local, but it is fair to assume that it is affecting other users as well as the client organisation
  • the fault prevents or slows down the operation of the Kanta Service, and it is located to a service outside the Kanta Service, e.g. the Population Register Centre (VRK) certification service or the National Supervisory Authority for Welfare and Health (Valvira) role and attribute service.

Additional information

tekninentuki@kanta.fi
or
telephone 020 634 7787

Procedure in a nutshell

Procedure in healthcare services

Fault preventing use of Prescription Centre

Prescriptions are issued by computer, on paper, by phone or fax and entered in the patient data system. When the fault situation is over, follow Master User's instructions. During the fault situation, prescription details are not automatically entered in the Prescription Centre, nor are they entered manually after the fault.

Fault preventing use of Patient Data Repository

The patient data system automatically saves all entries, once the repository is again functioning.

Fault affects all Kanta Services

During fault situations, prescriptions are issued either by computer, written by hand, by phone or fax. All the prescription details are entered in the patient data system. If the fault concerns the patient data system or connection to the Patient Data Repository, the details are entered in the system when the fault situation has ended. If the connection to the Patient Data Repository is lost, the patient data system resumes automatic entering of the data when the connection is restored.

Procedure at the pharmacy

The national procedure in fault situations for pharmacies is in the right-hand side bar on this page.  Patients' essential medication is secured.

Procedure for citizens

Procedure for citizens during fault situations

Procedure for the authorities in fault situations and exceptional circumstances

The authorities (THL, Kela, Valvira, VRK, STM, Fimea) assess the seriousness of the fault situation. In serious fault situations and exceptional circumstances, the authorities issue directions on the procedure during the fault situation and how normal functions are restored. Instructions prepared on the basis of the assessment are sent to each organisation's named contact persons, who are responsible for distributing them within their organisations.

Instructions for fault situations

Kanta Services - procedures for operation during production

The basic assumption is that every service provider – both an authority and a business – is responsible for the operation of the service it provides. Every service provider is also responsible for any information on its service.

The kanta.fi website is the main channel of communication of Kela's Kanta Services. It may also be used to publish information bulletins intended for all users and operators.

Clients and Kela Kanta Support are given about two weeks' prior notice of any planned changes to the services.

In case of fault situations, there is the publication instructions for fault situations, a form for notifying a fault, and a support procedure. Mentioned are available in Finnish only.

In addition, the unit's own instructions in case of fault situations are followed, as described in the organisation's in-house control procedure.

Notifying Kela Kanta Support of faults and malfunctions

An organisation using Kanta services (Prescription service, Patient Data Repository) must notify Kanta Services of any fault found, when

  • the fault causes suspicion of a data system problem possibly jeopardising patient security, and the fault is directly or indirectly linked to Kanta Services (Prescription service, Patient Data Repository)
  • the fault causes suspicion of a data system problem possibly jeopardising patient data security, and the fault is directly or indirectly linked to Kanta Services
  • the fault prevents or significantly slows down the use of Kanta Services in the client organisation it is not possible to ascertain that the fault is local, but it is fair to assume that it is affecting other users as well as the client organisation
  • the fault prevents or slows down the operation of the Kanta Service, and it is located to a service outside the Kanta Service, e.g. the Population Register Centre (VRK) certification service or the National Supervisory Authority for Welfare and Health (Valvira) role and attribute service.

Additional information

tekninentuki@kanta.fi
or
telephone 020 634 7787

Procedure in a nutshell

Procedure in healthcare services

Fault preventing use of Prescription Centre

Prescriptions are issued by computer, on paper, by phone or fax and entered in the patient data system. When the fault situation is over, follow Master User's instructions. During the fault situation, prescription details are not automatically entered in the Prescription Centre, nor are they entered manually after the fault.

Fault preventing use of Patient Data Repository

The patient data system automatically saves all entries, once the repository is again functioning.

Fault affects all Kanta Services

During fault situations, prescriptions are issued either by computer, written by hand, by phone or fax. All the prescription details are entered in the patient data system. If the fault concerns the patient data system or connection to the Patient Data Repository, the details are entered in the system when the fault situation has ended. If the connection to the Patient Data Repository is lost, the patient data system resumes automatic entering of the data when the connection is restored.

Procedure at the pharmacy

The national procedure in fault situations for pharmacies is in the right-hand side bar on this page.  Patients' essential medication is secured.

Procedure for citizens

Procedure for citizens during fault situations

Procedure for the authorities in fault situations and exceptional circumstances

The authorities (THL, Kela, Valvira, VRK, STM, Fimea) assess the seriousness of the fault situation. In serious fault situations and exceptional circumstances, the authorities issue directions on the procedure during the fault situation and how normal functions are restored. Instructions prepared on the basis of the assessment are sent to each organisation's named contact persons, who are responsible for distributing them within their organisations.