Contact details

Citizens may ask questions and send feedback or comments to asiakaspalaute@kanta.fi.

Before sending comments or questions, please check whether the same question has already been answered in Frequently Asked Questions here (only in Finnish and swedish).

Any questions on technical problems of clients (pharmacies, representatives from healthcare services, and IT workers) are addressed at tekninentuki@kanta.fi

Ministry of Social Affairs and Health (STM)

Telephone: (09) 16 001 (switchboard)
Postal address: PO Box 33, 00023 Government
Visiting address: Meritullinkatu 8, Helsinki
Email: firstname.lastname@stm.fi
Website URL: www.stm.fi

Social Insurance Institution of Finland (Kela)
Kanta Services

Telephone: 020 634 11 (switchboard)
Postal address: PO Box 450, 00056 Helsinki
Visiting address: Nordenskiöldinkatu 12, Helsinki
Email: firstname.lastname@kela.fi
Website URL: www.kela.fi and www.kanta.fi

Kanta Services technical support: tekninentuki@kanta.fi, telephone 020 634 7787
Other contacts: kanta@kanta.fi

Charges for calling Kela's customer service:

  • calls from a landline phone: standard local network rate
  • calls from a mobile phone: standard mobile rate
  • calls from outside Finland: international rate as applicable

The actual cost depends on your operator. Kela pays the extra charge for calls to an 020 number. If you have a phone plan, you should check with the operator whether your plan covers calls to 020 numbers.

National Supervisory Authority for Welfare and Health (Valvira)

Role and attribute services
Telephone: 0295 209 111 (switchboard)
Postal address: PO Box 210, 00531 Helsinki
Visiting address: Mannerheimintie 103b, Helsinki
Email: firstname.lastname@valvira.fi
Website URL: www.valvira.fi

National Institute for Health and Welfare (THL)

OPER Unit
Telephone: 029 524 6000 (switchboard)
Postal address: PO Box 30, 00271 Helsinki
Visiting address: Mannerheimintie 166, Helsinki
Email: firstname.lastname@thl.fi
Website URL: www.thl.fi

Population Register Centre (VRK)

Certificate services
Telephone: (09) 229 161
Postal address: PO Box 70, 00581 Helsinki
Visiting address: Tynnyrintekijänkatu 1 C, 00580 Helsinki
Email: firstname.lastname@vrk.fi
Website URL: www.fineid.fi

Contact details

Citizens may ask questions and send feedback or comments to asiakaspalaute@kanta.fi.

Before sending comments or questions, please check whether the same question has already been answered in Frequently Asked Questions here (only in Finnish and swedish).

Any questions on technical problems of clients (pharmacies, representatives from healthcare services, and IT workers) are addressed at tekninentuki@kanta.fi

Ministry of Social Affairs and Health (STM)

Telephone: (09) 16 001 (switchboard)
Postal address: PO Box 33, 00023 Government
Visiting address: Meritullinkatu 8, Helsinki
Email: firstname.lastname@stm.fi
Website URL: www.stm.fi

Social Insurance Institution of Finland (Kela)
Kanta Services

Telephone: 020 634 11 (switchboard)
Postal address: PO Box 450, 00056 Helsinki
Visiting address: Nordenskiöldinkatu 12, Helsinki
Email: firstname.lastname@kela.fi
Website URL: www.kela.fi and www.kanta.fi

Kanta Services technical support: tekninentuki@kanta.fi, telephone 020 634 7787
Other contacts: kanta@kanta.fi

Charges for calling Kela's customer service:

  • calls from a landline phone: standard local network rate
  • calls from a mobile phone: standard mobile rate
  • calls from outside Finland: international rate as applicable

The actual cost depends on your operator. Kela pays the extra charge for calls to an 020 number. If you have a phone plan, you should check with the operator whether your plan covers calls to 020 numbers.

National Supervisory Authority for Welfare and Health (Valvira)

Role and attribute services
Telephone: 0295 209 111 (switchboard)
Postal address: PO Box 210, 00531 Helsinki
Visiting address: Mannerheimintie 103b, Helsinki
Email: firstname.lastname@valvira.fi
Website URL: www.valvira.fi

National Institute for Health and Welfare (THL)

OPER Unit
Telephone: 029 524 6000 (switchboard)
Postal address: PO Box 30, 00271 Helsinki
Visiting address: Mannerheimintie 166, Helsinki
Email: firstname.lastname@thl.fi
Website URL: www.thl.fi

Population Register Centre (VRK)

Certificate services
Telephone: (09) 229 161
Postal address: PO Box 70, 00581 Helsinki
Visiting address: Tynnyrintekijänkatu 1 C, 00580 Helsinki
Email: firstname.lastname@vrk.fi
Website URL: www.fineid.fi