Messages sent on the feedback form are processed by the customer service of Kela’s Kanta services. The Kanta services do not deal with issues related to health data, medication or medical treatment.
If your query concerns the health data in My Kanta Pages or other treatment-related matters, please contact the healthcare unit where you were treated. Messages sent on the feedback form will not be forwarded to the healthcare services.
For data security reasons, please do not include any personal information (e.g. your personal identity code or health-related data) on the feedback form.
The name and address information submitted on the feedback form is used for responding to the client’s questions or feedback. The information is not used for any other purpose. The records are stored for 6 years. The storage of data is based on the verification of fault investigation and the resulting changes, as well as on keeping a record of changes and disruptions, which is saved in Kela’s data management plan.
Please see the section on Frequently Asked Question before sending your query. The section provides a quick answer to many different issues.