A problem has been detected in the Cross-Border Prescription

A problem has been detected in the Cross-Border Prescription. The problem started on 26.9.2022.

Due to the disturbance, Finnish pharmacies cannot dispense electronic prescriptions from Croatia and Finnish electronic prescriptions cannot be dispensed in Croatia.

The problem is under investigation.

Instructions for fault situations for Pharmacies as well as social welfare healthcare services: Instructions for fault situations

Instructions for citizens in fault situations: Fault situations

We apologize for the inconvenience.

Kanta Services technical support:

tekninentuki@kela.fi