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A problem has been detected in the Cross-Border Prescription – dosage instructions may be missing

Fault notification - Professionals Written on 3.10.2022 All fault notifications

A problem has been detected in the Cross-Border Prescription. The problem started on 3.10.2022 at 11.00.

As a result, the dosage instructions accompanying prescriptions are sometimes not transmitted from one EU country to another. The problem is being investigated with the other EU countries. More updates will follow.

If the dosage instructions are missing, they may be included in the PDF printout of the prescription, which customers receive when they are dispensed a medication. The Finnish Medicines Agency Fimea has issued a regulation on the dispensing of European prescriptions (1/2020).

Regulation on the dispensing of European prescriptions 1/2020 (fimea.fi)

Instructions for fault situations for Pharmacies as well as social welfare healthcare services

We apologize for the inconvenience.

Kanta Services technical support:

tekninentuki@kela.fi