A technical problem has been discovered in the Cross-Border Prescription

The service is currently only partially available.

The problem appeared at 13.40 on 31.3.2026, and its cause is being investigated. The next announcement is given as the situation changes. 

Due to the disturbance, Finnish electronic prescriptions cannot be dispensed in Estonia and Finnish pharmacies cannot dispense electronic prescriptions from Estonia.

Instructions for fault situations for Pharmacies as well as social welfare healthcare services: https://www.kanta.fi/en/web/guest/professionals/instructions-for-fault-situations

Instructions for citizens in fault situations: https://www.kanta.fi/en/web/guest/fault-situations

We are sorry for any inconvenience.

Kanta Services technical support
tekninentuki@kela.fi