A technical problem has been discovered in the Prescription service

The problem prevents the processing of prescriptions in some patient information systems and it affects some prescriptions issued between 11/05 at 19:12 and 13/05 at 15:47.

The problem appeared at 19.12 on 11/05, and its cause is being investigated.

Instructions for fault situations for Pharmacies as well as social welfare healthcare services: https://www.kanta.fi/en/web/guest/professionals/instructions-for-fault-situations

Instructions for citizens in fault situations: https://www.kanta.fi/en/web/guest/fault-situations

We are sorry for any inconvenience.

Kanta Services technical support
tekninentuki@kela.fi