Prescription service extensively down for a period on 23 May 2026

Maintenance notice Written on 4.5.2026
We will be making updates to improve the performance of the Prescription service on 23 May 2026 from 22.00. As a result of the maintenance procedures, services such as the Prescription Centre in Kanta Services and the Kelain service will be down for about 3 hours.

During the downtime on 23 May 2026:

  • pharmacies will be unable to search, store, or fill e-prescriptions or send prescription renewal requests
  • health care professionals will be unable to write e-prescriptions, and the Kelain service will be unavailable
  • citizens will be unable to view their prescriptions or request a prescription to be renewed in MyKanta.

We ask pharmacies and social welfare and health care organisations to prepare for the downtime.

Please refer to the guidelines for extraordinary circumstances

We apologise for any inconvenience this may cause.

More information