Technical issue affecting the Kanta code server – only impacts organisations first signing up with the Kanta Services

We have discovered a technical issue with the functioning of the Kanta code server. The issue impacts organisations signing up with the Kanta Services.
The problem appeared at 04.49 on 21/7/2025, and its cause is being investigated.

Organisations that are in the process of signing up with Kanta while the issue persists should contact kanta@kanta.fi.

Instructions for fault situations for Pharmacies as well as social welfare healthcare services: https://www.kanta.fi/en/professionals/instructions-for-fault-situations

We are sorry for any inconvenience.
Kanta Services technical support
tekninentuki@kela.fi