How do I send a prescription renewal request in My Kanta Pages?
What to do
- Select ‘Reseptit'.
- Click on the link ‘Reseptien uusiminen'.
- Select the prescriptions you want to renew and click ‘Jatka'.
- Select the recipient of the renewal request.
- If you wish, you can give your phone number. You can also give the doctor permission to view your other prescription details before renewing your prescription.
- Click ‘Jatka'.
- Make sure that the information you have given is correct and click ‘Lähetä'.
You receive a confirmation that your renewal request was sent.
How do I know when the prescription has been renewed?
Processing a prescription renewal request can take up to 8 days.
If you leave your phone number when making the renewal request, you will receive a text message to inform you when it is renewed.
You can also monitor the renewal status in My Kanta Pages under the prescription details:
- Select the page 'Reseptit'.
- In the prescription list, click the link of the prescription to be renewed.
- Read the renewal status information at the top of the prescription.
If the renewal request has been approved, you will see the new prescription in the list on the page ‘Reseptit'.
Which prescriptions can I renew?
You can ask for renewal for a prescription
- from which you have already bought medicine
- that was issued no more than 16 months ago.
The doctor will not necessarily renew the prescription, if
- it is for a preparation taken as a course, e.g. an antibiotic or cough medicine, with which it is necessary to examine the patient before prescribing
- the effectiveness and safety of the medicine in the patient's treatment has not been assessed in the past 16 months
- the original prescription was issued elsewhere, and the healthcare unit does not have sufficient information on the patient's treatment
Prescription renewal cannot be requested through My Kanta Pages, if
- the prescription is under a renewal ban
- the prescription has been cancelled
- the prescription is for a unit-dose dispensed drug
- a renewal request for the prescription is already pending
- an earlier renewal request for the prescription was refused
- the prescription was issued for purchase abroad.
Such prescriptions do not appear on the selection list at all.
Which healthcare unit will renew my prescription?
Prescriptions are primarily renewed at the unit treating you, e.g. a health centre you have previously visited.
My Kanta Pages suggests that your repeat request is received by all healthcare units or operators that have previously issued you prescriptions. My Kanta Pages makes the suggestion, if the operator receives prescription renewal requests.
If My Kanta Pages does not suggest a recipient for the renewal request, you can select one yourself from the list. Remember that the renewal request must be sent to the unit that is responsible for your treatment.
Note that not all units receive renewal requests. Those units cannot be selected on My Kanta Pages.