The accessibility of the application has been assessed by Kela.
How accessible is the application?
The service meets accessibility requirements in part.
Content that is not accessible
Users may still encounter some accessibility problems with the application. Below is a list of the problems we are aware of. If you notice a problem with the application that is not included on the list, please let us know.
Content or functionality that is not yet fully accessible:
- Some icons and links in the application lack a text response or they may be unclear to the user (WCAG 1.1.1, WCAG 2.4.4, WCAG 3.2.4)
- The same symbol or icon may have different text responses in different places (WCAG 1.1.1, WCAG 2.4.4, WCAG 3.2.4)
- The screen reader has issues with the order in which texts are read in the application settings (WCAG 1.3.2)
- There are issues with some application functions regarding the resizing of text. For example, the “Instructions for creating a PIN” button is partially hidden when the text size is increased (WCAG 1.4.4)
- In some Android versions of the application, the device's virtual keyboard overlays the text field being edited (WCAG 1.4.10)
- Not all functions of the application work with the keyboard, for example, the language menu is not accessible when using the keyboard (WCAG 2.1.1, WCAG 2.1.2 and WCAG 4.1.2)
- In the prescription renewal request, some of the contents targeted by the keyboard remain hidden under the Selected bar when scrolling down the list (WCAG 2.4.1.1)
- Some elements of the application are not aligned in a logical order on the screen reader (WCAG 2.4.3)
- The screen reader does not automatically read some of the application’s notification messages or buttons (WCAG 2.4.3, WCAG 4.1.2 and WCAG 4.1.3)
- If an application view takes a long time to load, the screen reader will not inform the user about the page being loaded (WCAG 4.1.3)
- There are some buttons in the application that lack a description (WCAG 2.4.6)
- In some places, the contrast of the application's keyboard alignment is too low, e.g., a visible alignment does not show up properly on a dark theme (WCAG 2.4.7)
- The application may contain individual icons with text responses in English (WCAG 4.1.2)
- Not all components of the application can be smoothly accessed by utilities (WCAG 4.1.2)
We aim to fix the deficiencies listed above by 30 December 2025.
Content to which accessibility requirements do not apply
The law does not cover in-app content produced by a third party that is not funded, developed or monitored by the service provider. In the MyKanta application, such information includes, for example, the website of the Finnish Digital and Population Data Services Agency (DVV), which provides the login to Suomi.fi identification.
Send us feedback on accessibility
Did you notice an accessibility gap in our service? Please let us know about it so that we can do our best to fix the problem.
Give feedback on accessibility using the accessibility feedback form.
Accessibility feedback is submitted to Kela's technical support.
Accessibility monitoring
If you encounter any problems with accessibility on the site, please first send us feedback. We will respond within two (2) weeks.
If you are not satisfied with the response, or if you do not receive a response within two weeks, you may submit a notification to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland has detailed instructions on how to submit a notification and an explanation of how the notification will be processed.
Contact information for the supervisory authority
The Finnish Transport and Communications Agency Traficom Digital Accessibility Supervision
- Traficom (saavutettavuusvaatimukset.fi/en)(opens new window)
- email: saavutettavuus@traficom.fi
- telephone (switchboard): +358 29 534 5000.
We are constantly working to improve accessibility
We update this statement as and when shortcomings are fixed.
We are committed to improving the accessibility of online services. We ensure accessibility through measures such as the following:
- We consider accessibility requirements when developing our services.
- We aim to communicate in understandable language.
- We consider accessibility requirements as early as at the procurement stage.
- We offer accessibility training to our employees.