A technical problem has been discovered in the Cross-Border Prescription

Due to the disturbance, Finnish pharmacies cannot dispense foreign electronic prescriptions. 

The problem appeared on 4/11/2026, and its cause is being investigated. The next announcement is given as the situation changes. 

Instructions for fault situations for Pharmacies as well as social welfare healthcare services: https://www.kanta.fi/en/web/guest/professionals/instructions-for-fault-situations

Instructions for citizens in fault situations: https://www.kanta.fi/en/web/guest/fault-situations

We are sorry for any inconvenience.

Kanta Services technical support
tekninentuki@kela.fi