4.3.2025 Fault notification - Professionals
The problem detected in the pharmacy's inquiry service for direct payments has ended
The problem detected in the pharmacy's inquiry service for direct payments has ended. The problem started on 04.03.2025 at 03:00 and ended on 04.03.2025 at 05:50. Due to the malfunction, the...
4.3.2025 Fault notification - Professionals
The service is currently unavailable The problem appeared at 03:00 on 04/03/2025, and its cause is being investigated. We are sorry for any inconvenience. Kela Technical Support tekninentuki@kela.fi
4.3.2025 Fault notification - Professionals
A technical problem has been discovered in the direct reimbursement enquiry service
Suorakorvaustietojen kyselypalvelu on poissa käytöstä toistaiseksi häiriön vuoksi. Häiriö alkoi 04.03. klo 03:00, ja sen syytä selvitetään parhaillaan. Pahoittelemme häiriöstä aiheutuvaa haittaa....
27.2.2025 Fault notification - Professionals
The problem detected in the Kelain has ended
The problem detected in the Kelain has ended. The problem started on 27.2.2025 at 8.29 and ended on 27.2.2025 at 10.09. Due to the malfunction, the service was out of service. We apologize for the...
27.2.2025 Fault notification - Professionals
A technical problem has been discovered in the Kelain
A technical problem has been discovered in the Kelain. The service is currently unavailable. The problem appeared at 8.29 on 27/2/2025, and its cause is being investigated. Instructions for fault...
13.2.2025 Fault notification
A problem was detected in the Kanta Extranet
A problem was detected in the Kanta Extranet. The problem started on 12.2.2025 at 15.38 and ended 13.2.2025 at 14.55. Due to the disturbance, the service was partially out of service. We apologize...
13.2.2025 Maintenance notice
Interruptions in the services in March 2025
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. 3 March:...
10.2.2025 Fault notification
The problem detected in the Cross-Border Prescription has ended
The problem detected in the Cross-Border Prescription has ended. The problem started on 10.2.2025 at 11:00 and ended on 10.2.2025 at 13:37. Due to the disturbance, Finnish pharmacies could not...
10.2.2025 Fault notification
A problem has been detected in the Cross-Border Prescription between Finland and Estonia
A problem has been detected in the Cross-Border Prescription between Finland and Estonia. The problem started on 10.2.2025 at 11.00. Due to the disturbance, Finnish pharmacies cannot dispense...
28.1.2025 Maintenance notice
Interruptions in the services in February 2025
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. The...
28.1.2025 Fault notification - Professionals Fault notification - System developers
The problem detected in the Patient Data Repository has ended.
The problem detected in the Patient Data Repository has ended. The problem started on 28.1.2025 at 9.30 and ended on 28.1.2025 at 11.36. As a result of the disturbance, the Patient Data Repository...
28.1.2025 Fault notification - Professionals Fault notification - System developers
A technical problem has been discovered in the Patient Data Repository.
Users of the Patient Data Repository may experience slower than normal performance, MyKanta and the Imaging Data Repository are also affected by the problem. The problem appeared at 9.30 on...
27.1.2025 Fault notification
The problem detected in the Cross-Border Prescription has ended
The problem detected in the Cross-Border Prescription has ended. The problem started on 24.1.2025 at 12:00 and ended on 27.1.2025 at 13:00. Due to the disturbance, Finnish pharmacies could not...
24.1.2025 Fault notification
A problem has been detected in the Cross-Border Prescription between Finland and Estonia.
A problem has been detected in the Cross-Border Prescription between Finland and Estonia. A problem has been detected in the Cross-Border Prescription between Finland and Estonia. The problem...
13.1.2025 Fault notification - Professionals Fault notification - System developers
The problem detected in Kanta services has ended
The problem started on 9.1.2025 at 9.08 and ended on 10.1.2025 at 13.05 Some users of the services experienced slower than normal performance because of a technical malfunction. We apologize for...
13.1.2025 Fault notification - Professionals Fault notification - System developers
A problem was detected in the Client Data Repository for Social Welfare Services
A problem was detected in the Client Data Repository for Social Welfare Services. The problem started on 13.1.2025 at 7.05 and ended on 13.1.2025 at 9.25. Due to the disturbance, the Client Data...
10.1.2025 Fault notification
The problem detected in saving a living will has ended
The problem detected in saving a living will has ended. The problem started on 26.11.2024 and ended on 8.1.2025. Due to the problem, some customers were unable to save a living will. Saving a...
9.1.2025 Fault notification
A problem has been detected in Kanta services
Users of the services may experience slower than normal performance because of a technical malfunction. The problem appeared at 9.08 on 9/1/2025, and its cause is being investigated. Instructions...
8.1.2025 Fault notification
The problem detected in Kanta services has ended
The problem started on 8.1.2025 at 12.36 and ended on 8.1.2025 at 13.05 As a result of the disturbance, the service was slow. We apologize for the inconvenience. Kanta Services technical support...
8.1.2025 Fault notification
A problem has been detected in Kanta services
Users of the Kanta services may experience slower than normal performance. The problem appeared at 12.36 on 8/1/2025, and its cause is being investigated. Instructions for fault situations for...