A customer can request a prescription renewal in MyKanta or at a pharmacy. The renewal request will be forwarded to healthcare services for processing.
Using the renewal request service until 31 January 2027
A service provider may receive renewal requests when the following conditions are met:
- the service provider has joined Kanta's Prescription service
- the service provider’s details have been entered either in the Sote organisation register or in the code set Valvira - Terveydenhuollon itsenäiset ammatinharjoittajat (Independent practitioners in healthcare services).
- the service provider has notified Kanta Services that it will deploy the renewal request service
- the service provider or its service unit has a record of the reception of renewal requests in the National Code Service.
The renewal request service can be deployed by submitting an application for it when joining the Prescription service. If the service provider has already joined the Prescription service previously, it can request deployment of the renewal request service by submitting the form for notifying changes in a client’s technical data (Asiakkaan teknisten tietojen muutosilmoitus). The form is sent to kanta@kanta.fi.
A record of the reception of renewal requests is made in the following way:
- If the service provider's details are in the Sote organisation register, the record is made in the service unit’s details, in the field Reseptin uusiminen (Prescription renewal). The record is made in the details of each unit receiving requests.
- If the service provider’s details have been recorded in the code set Valvira - Terveydenhuollon itsenäiset ammatinharjoittajat (Independent practitioners in healthcare services), the record is made in the service provider’s details.
Service providers in the public sector update the details of their service units in THL’s Code Service according to their own practices.
Service providers in the private sector notify changes to the field Reseptin uusiminen (Prescription renewal) to THL’s Code Service at koodistopalvelu@thl.fi.
Using the renewal request service from 1 February 2027
Starting on 1 February 2027, only service providers recorded in the Sote organisation register can receive renewal requests from MyKanta and pharmacies.
When a service provider wants to receive prescription renewal requests, it records in the Sote organisation register its service units that will receive requests. The record will be made in the field Reseptin uusiminen (Prescription renewal). The value T in the field means that the service unit receives renewal requests from MyKanta and pharmacies and is visible as a recipient of renewal requests in MyKanta and in pharmacy systems.
The service provider does not need to notify Kanta Services of starting or terminating the reception of renewal requests. The renewal request service is automatically deployed for all service providers that have joined or will join the Prescription service if their details have been recorded in the Sote organisation register.
Service providers in the public sector update the details of their service units in THL’s Code Service according to their own practices.
Service providers in the private sector notify changes to the field Reseptin uusiminen (Prescription renewal) to THL’s Code Service at koodistopalvelu@thl.fi.
If the service provider's details are in the code set Valvira - Terveydenhuollon itsenäiset ammatinharjoittajat (Independent practitioners in healthcare services) and the service provider wants to receive renewal requests, it must contact Kanta Services at kanta@kanta.fi.