Customer relations and support
Instructions for customer service, use and fault situations of Kanta Services.
The clients of the Kanta Services are social welfare and healthcare service providers and pharmacies.
The technical support of Kanta Services provides a 24-hour service to the support organisations of service providers and system suppliers, to citizens using MyKanta and encountering technical problems, and the users of the Kelain service.
These guidelines are provided as support for service providers in situations where an actual or suspected personal data breach has been detected in relation to the Kanta Services. The guidelines are followed in combination with the service provider’s own data protection guidelines.
In situations of organizational change, it is important to ensure the continuity of connections to Kanta Services. The new information of the organization is updated on the Kanta Ekstranet.
A service enabler that has deployed the Kanta Services will be given access rights to the service. In order to grant the rights, information about the technical connections that the service enabler will be using for accessing the Kanta Services will be needed.
The newsletters provide information on current topics in Kanta Services and are intended for health and social service actors and system suppliers. The newsletters are published in Finnish.
Please see the section on Frequently Asked Question before sending your query. The section provides a quick answer to many different issues.
General queries and feedback may be sent from the Home Page under Feedback and Ask Us.