Acting on behalf of someone else

Acting on behalf of someone else

Acting in matters related to prescriptions

Another person can collect your medicines from the pharmacy on your behalf, if they have the patient's Kela card and/or the patient instruction sheet issued with the drugs. When presenting the patient's Kela card, the person collecting the medicine has to have at hand the details of the medicine in question. A written consent from the patient is required for any other business at the pharmacy concerning electronic prescriptions.

A signed consent is always required for acting on behalf of someone in healthcare services. The healthcare unit and pharmacy always check the identity of persons acting on behalf of others, as well as their right to represent them.  


By signing a consent, patients authorise another person 

  • request a summary of their medicines
  • check on the medications used
  • ask for an electronic prescription to be cancelled when the patient no longer needs the medicine
  • order a repeat electronic prescription


The consent is given on a form. Due to patient security and data security, they are only available from pharmacies, healthcare units, and Kela.

  • For the pharmacy, consent may be given for one visit only or for 3 years.
  • Consent for the healthcare service is always valid for 3 years.

Carer or trustee

A legal representative has the same rights to act on the patient's behalf as the patient himself. The representative may also give consents on behalf of the patient.

The legal representative may be e.g. a minor's carer or trustee, who has been charged with taking care of matters related to the patient's health. This function will become available on the My Kanta pages during 2016. More further information about acting as the representative of a minor child.

Under-aged parent or carer

If a child's parents or carers are under 18, they have the right to act on the child's behalf both in healthcare units and pharmacies. In this case, they have the same rights to take care of an under-aged child's affairs as an adult parent or carer.

A minor can act as another person's representative and, for example, collect medicines on their behalf. However, it is not possible to grant them other consents related to medication.

Acting on behalf of someone in relation to patient data

  • The person acting on behalf of someone else, has the right to disclose information, if the patient does not have the precondition to review the meaning of the consent.
  • The person acting on behalf of someone else cannot refuse a disclosure of information, if the patient has not refused the disclosure him- or herself.
  • The person acting on behalf of someone else cannot cancel a consent made by the patient him- or herself.

Acting in My Kanta Pages

A parent or other guardian can act on behalf of their child under 10 years of age in My Kanta Pages. They can

  • view electronic prescriptions and health records that have been recorded in the Kanta Services since 1 August 2016
  • request a repeat prescription
  • acknowledge receipt of information concerning the services
  • give their consent.

Until further notice, a parent or carer is not permitted to act in My Kanta Pages on behalf of children over 10 years or those who are of age.

It will become possible for parents or carers to act on behalf of their children over 10 years of age at a later date. This decision is related to a minor patient’s right to decide on their medical treatment and on disclosing information concerning their health and care to their parent or carer.

A minor who is sufficiently mature to understand the significance of their care decisions on the basis of their age and level of development may refuse to allow their parent or carer to access their health information.

Situations where the patient data of a child under 10 years of age is not shown to parents or carers are very rare and they can be managed with information systems used in the healthcare services. However, there may be more situations with those over 10 years of age where the child can refuse to allow their parents or carers to access their medical records. However, taking the refusal into account still requires changes in the Kanta Services and the healthcare information systems.

Find out more

Last updated 20.06.2019