Customer service for citizens

You can contact our customer service by email or telephone. You can also interact with the Kanta chatbot 24 hours a day.

Managing affairs in MyKanta

You can see your own information in MyKanta 24 hours a day.

Log in to MyKanta(opens new window)

Contact channels

The Kanta chatbot provides advice on our website 24 hours a day for questions related to MyKanta, prescriptions, and acting on behalf of another person. The chatbot is available in Finnish and Swedish.
Customer feedback form
Email: asiakaspalvelu@kanta.fi
Telephone: 020 634 4588. We serve customers Mon–Fri from 9am to 4pm.
- Calls to Kanta Services service numbers, including the wait times, are subject to charges.
- Depending on your phone plan, the following rates apply:
  - local network rate, when calling from a fixed line
  - mobile network rate, when calling from a mobile phone
  - country-specific fees charged for international calls, when calling from abroad
- If you have a phone plan with limited talk, ask your operator if calls beginning with 020 are included in it.

Fault situations

Read the instructions on what to do in the event of service disruption.

Further information

Privacy statement for recorded phone calls with customers, second-line support phone calls and chat conversations (kela.fi)(opens new window)