The use of the Kanta Services continued to grow in 2021 – There were more than 42 million logins to the My Kanta Pages
With the help of the Kanta Services, patient and customer information flows smoothly between social welfare and healthcare providers, pharmacies and citizens. Last year, the introduction of the COVID-19 certificates contributed to the increased number of visitors to the My Kanta Pages. Although the use of digital services has increased during the coronavirus pandemic, the popularity of the My Kanta Pages also indicates that the service has become well-established as part of everyday life for citizens.
Medical records held by public and private healthcare providers are stored in the Kanta Services. By the end of 2021, more than 2.7 billion documents had been stored in the Patient Data Repository.
The inclusion of social welfare services in the Kanta Services also progressed. In 2021, 70% of public social welfare actors had joined the Kanta Services.
All prescriptions are transferred digitally with the help of the Kanta Services. During 2021, a total of 27.1 million prescriptions were written, with pharmacies dispensing 71.5 medication deliveries to customers.
Record number of visitors to the My Kanta Pages
The My Kanta Pages are a citizen’s window to their personal medical information. You can log in to the My Kanta Pages with your online banking credentials, an electronic ID card or Mobile ID. On the My Kanta Pages, citizens can view their patient data and prescriptions recorded by professionals.
During the year, there were 42.4 million logins to the My Kanta Pages. The number of logins was 44% higher than in the previous year. More than 3.4 million requests for prescription renewals were made on the My Kanta Pages. This was 31% of all prescription renewal requests.
The share of users of the My Kanta Pages grew in all age groups during 2021. The service was used by more than 3.8 million people during the year. The number of users increased by 39%. The number of first-time users of the service was 643,000.
Last year, the My Kanta Pages enabled a new function for acting on behalf of another adult. A mandate for acting on behalf of another person on the My Kanta Pages can be granted using the Suomi.fi online service for e-Authorizations, if a person has access to electronic identification tools, such as online banking credentials. This features was requested by users, and it enables the use of the My Kanta Pages, for example, on behalf of a person who is ill or a person who finds it difficult to use digital services. In 2021, users acted on behalf of a total of 8,500 adults on the My Kanta Pages.
Access to COVID-19 certificates was implemented on the My Kanta Pages
The COVID-19 certificate was rapidly introduced in Finland and was implemented on the My Kanta Pages in summer 2021. The EU COVID-19 certificate consists of three different certificates: a certificate of administered coronavirus vaccinations, a certificate of a negative coronavirus test result and a certificate of recovery from a confirmed coronavirus infection. All three certificates have also served as a COVID-19 passport in Finland since 16 October 2021.
The COVID-19 vaccination certificate is easily accessible to citizens on the My Kanta Pages, which reduces the work of healthcare professionals in issuing certificates. In 2021, a total of 3.3 million people accessed their COVID-19 vaccination certificate on the My Kanta Pages.
The new Client Data Act improves the flow of information in social welfare and healthcare
The Act on the Electronic Processing of Client Data in Healthcare and Social Welfare, i.e. the Client Data Act, which entered into force on 1 November 2021, affects the Kanta Services in many respects. Among other things, the Act obligates social welfare service providers to join the Kanta Services, specifies requirements for information systems and data security, and enables the storage of customers’ own wellbeing data in the Kanta Services.
In the Kanta Services, extensive preparations for the effects of the Act were made in anticipation of its entry into force. The measures required for the implementation of the Act were actively communicated to customer and patient information system providers and to social welfare and healthcare operators.
The satisfaction of social welfare and healthcare providers and pharmacies with the Kanta Services has increased
Kanta conducts an annual customer satisfaction survey for customer organisations in social welfare, healthcare, and pharmacies. The feedback is used to develop the Kanta Services and the provided service activities.
Approximately 80% of the respondents from social welfare and healthcare organisations were very or fairly satisfied with the functioning of the Kanta Services. In particular, satisfaction with the technical functionality of services grew from 2020. As many as 93% of pharmacies were satisfied with the operation of the Kanta Services as a whole. Around half of the respondents were satisfied with the development of the Kanta Services. However, satisfaction had improved compared to 2020.
Social welfare and healthcare organisations and pharmacies were particularly satisfied with the implementation of data protection and security.