6.5.2025 Fault notification
A problem has been detected in the Cross-Border Prescription between Finland and Estonia.
A problem has been detected in the Cross-Border Prescription between Finland and Estonia. The problem started on 6.5.2025 at 15.04. Due to the disturbance, Finnish pharmacies cannot dispense...
29.4.2025 Maintenance notice
Interruptions in the services in May 2025
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. 8 May: Short...
3.4.2025 Fault notification
The problem detected in the Kanta services has ended
Due to the disturbance, users of the services experienced slower than normal performance and interruptions. The problem started on 2.4.2025 at 10.53 and ended on 2.4.2025 at 14.50. We apologize...
2.4.2025 Fault notification
A technical problem has been detected in the Kanta-services
Users of the services may experience slower than normal performance and interruptions. The problem appeared at 10.53 on 2.4.2025, and its cause is being investigated. Instructions for fault...
1.4.2025 Fault notification - Citizens
The problem detected in the MyKanta service has ended
The problem detected in the MyKanta service has ended. The problem started on 1.4.2025 at 14.50 and ended on 1.4.2025 at 14.56. As a result of the disturbance, the service was slow. We apologize...
1.4.2025 Fault notification - Citizens
A technical problem has been detected in the MyKanta service
Users of the service may experience slower than normal performance. The problem appeared at 14.50 on 1/4/2025, and its cause is being investigated. Instructions for fault situations for Pharmacies...
1.4.2025 Notice - Citizens
Finnish ePrescriptions can now be used to purchase medicines in Lithuania
Use of the Finnish ePrescription has once again been expanded in Europe. Lithuania is now participating in the service.
1.4.2025 Fault notification
Disruption in Suomi.fi e-Identification has ended – MyKanta functioning normally
The problem detected in the MyKanta service has ended. The technical problem was due to problems with the Suomi.fi e-identification. The problem started on 1.4.2025 at 9.38 and ended on 1.4.2025 at...
1.4.2025 Fault notification
Disruption in Suomi.fi e-Identification – affects logging into MyKanta
A technical problem has been detected in the MyKanta login. The technical problem is due to problems with the Suomi.fi e-identification. Due to the malfunction, logging into MyKanta is not...
31.3.2025 Fault notification
The problem detected in the Kanta services has ended
The problem detected in the Kanta services has ended. The problem started on 31.3.2025 at 12.40 and ended on 31.3.2025 at 12.44. Due to the disturbance, Kanta services were partially out of...
31.3.2025 Fault notification
A technical problem has been detected in the Kanta-services
The Kanta-services arecurrently only partially available. The problem appeared at 12.40 on 31.3.2025, and its cause is being investigated. Instructions for fault situations for Pharmacies as well...
31.3.2025 Fault notification - Citizens
The problem detected in the MyKanta service has ended
The problem detected in the MyKanta service has ended. The problem started on 31.3.2025 at 9.30 and ended on 31.3.2025 at 11.30. As a result of the disturbance, the service was slow. We apologize...
31.3.2025 Fault notification - Citizens
A technical problem has been discovered in the MyKanta service
Users of the service may experience slower than normal performance. The problem appeared at 9:33 on 31/3/2025, and its cause is being investigated. Instructions for fault situations for Pharmacies...
26.3.2025 Fault notification - Citizens
The problem detected in the MyKanta service has ended
The problem detected in the MyKanta service has ended. The problem started on 26.3.2025 at 8.34 and ended on 26.3.2025 at 8.57. As a result of the disturbance, the service was slow. We apologize...
26.3.2025 Fault notification - Citizens
A technical problem has been detected in the MyKanta service
Users of the service may experience slower than normal performance. The problem appeared at 8.34 on 26/3/2025, and its cause is being investigated. Instructions for fault situations for Pharmacies...
26.3.2025 Maintenance notice
Interruptions in the services in April 2025
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. 9 April:...
24.3.2025 Fault notification - Citizens
The problem detected in the MyKanta Wellbeing data has ended
The problem detected in the MyKanta Wellbeing data has ended. The problem started on 24.3.2025 at 9.43 and ended on 23.3.2025 at 11.44. Due to the disturbance, the service was partially out of...
24.3.2025 Fault notification
A technical problem has been discovered in the MyKanta Wellbeing data
MyKanta's Wellbeing data is currently only partially available. The problem appeared at 9.43 on 24/03/2025, and its cause is being investigated. Instructions for fault situations for Pharmacies as...
14.3.2025 Notice
Kanta.fi will undergo a makeover on 22 March The website’s colours and fonts will change, but users will log in to MyKanta as they always have.
13.2.2025 Fault notification
A problem was detected in the Kanta Extranet
A problem was detected in the Kanta Extranet. The problem started on 12.2.2025 at 15.38 and ended 13.2.2025 at 14.55. Due to the disturbance, the service was partially out of service. We apologize...
13.2.2025 Maintenance notice
Interruptions in the services in March 2025
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. 3 March:...
10.2.2025 Fault notification
The problem detected in the Cross-Border Prescription has ended
The problem detected in the Cross-Border Prescription has ended. The problem started on 10.2.2025 at 11:00 and ended on 10.2.2025 at 13:37. Due to the disturbance, Finnish pharmacies could not...
10.2.2025 Fault notification
A problem has been detected in the Cross-Border Prescription between Finland and Estonia
A problem has been detected in the Cross-Border Prescription between Finland and Estonia. The problem started on 10.2.2025 at 11.00. Due to the disturbance, Finnish pharmacies cannot dispense...
28.1.2025 Maintenance notice
Interruptions in the services in February 2025
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. The...
28.1.2025 Fault notification - Citizens
The problem detected in the MyKanta service has ended.
The problem detected in the MyKanta service has ended. The problem started on 28.1.2025 at 9.30 and ended on 28.1.2025 at 11.36. As a result of the disturbance, the service was slow. We apologize...
28.1.2025 Fault notification - Citizens
A technical problem has been detected in the MyKanta service.
Users of the service may experience slower than normal performance. The problem appeared at 9.30 on 28/1/2025, and its cause is being investigated. Instructions for fault situations for Pharmacies...
27.1.2025 Fault notification
The problem detected in the Cross-Border Prescription has ended
The problem detected in the Cross-Border Prescription has ended. The problem started on 24.1.2025 at 12:00 and ended on 27.1.2025 at 13:00. Due to the disturbance, Finnish pharmacies could not...
24.1.2025 Fault notification
A problem has been detected in the Cross-Border Prescription between Finland and Estonia.
A problem has been detected in the Cross-Border Prescription between Finland and Estonia. A problem has been detected in the Cross-Border Prescription between Finland and Estonia. The problem...
10.1.2025 Fault notification
The problem detected in saving a living will has ended
The problem detected in saving a living will has ended. The problem started on 26.11.2024 and ended on 8.1.2025. Due to the problem, some customers were unable to save a living will. Saving a...
9.1.2025 Fault notification
A problem has been detected in Kanta services
Users of the services may experience slower than normal performance because of a technical malfunction. The problem appeared at 9.08 on 9/1/2025, and its cause is being investigated. Instructions...
8.1.2025 Fault notification
The problem detected in Kanta services has ended
The problem started on 8.1.2025 at 12.36 and ended on 8.1.2025 at 13.05 As a result of the disturbance, the service was slow. We apologize for the inconvenience. Kanta Services technical support...
8.1.2025 Fault notification
A problem has been detected in Kanta services
Users of the Kanta services may experience slower than normal performance. The problem appeared at 12.36 on 8/1/2025, and its cause is being investigated. Instructions for fault situations for...
8.1.2025 Fault notification
The problem detected in Kanta services has ended
The problem started on 8.1.2025 at 9.50 and ended on 8.1.2025 at 10.07. As a result of the disturbance, the service was slow. We apologize for the inconvenience. Kanta Services technical support...
8.1.2025 Fault notification
A problem has been detected in Kanta services
Users of the Kanta services may experience slower than normal performance. The problem appeared at 9.50 on 8/1/2025, and its cause is being investigated. Instructions for fault situations for...
8.1.2025 Maintenance notice - Citizens
Prescription service downtime on 25 January 2025 from 22.00
We will be making updates to improve the performance of the Prescription service on 25 January 2025 from 22.00. As a result, the service will be down for about 2 hours, during which MyKanta users...
7.1.2025 Fault notification
The problem detected in Kanta services has ended.
The problem started on 7.1.2025 at 12.00 and ended on 7.1.2025 at 15.00. As a result of the disturbance, the service was slow. We apologize for the inconvenience. Kanta Services technical support...
7.1.2025 Fault notification
A problem has been detected in Kanta services
Users of the Kanta services may experience slower than normal performance. The problem appeared at 12.00 on 7/1/2025, and its cause is being investigated. Instructions for fault situations for...
16.12.2024 Maintenance notice
Interruptions in the services in January 2025
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. The...
13.12.2024 Fault notification - Citizens Fault notification - Professionals
Problems with saving a living will
A technical problem has been discovered with living wills. Due to the problem, some customers are unable to save a living will. The problem will be corrected in early January. We apologise for...
4.12.2024 Notice Notice - Citizens
Changes to MyKanta customer service opening hours during Christmas and the New Year
MyKanta customer service will be closed between 24 and 26 December 2024, January 1st, 2025, and January 6th, 2025.. The kanta.fi online service provides answers to frequently asked questions. The...
3.12.2024 Fault notification
The problem detected in the MyKanta service has ended
The problem detected in the MyKanta service has ended. The problem started on 3.12.2024 at 13.59 and ended on 3.12.2024 at 16.09. As a result of the disturbance, the service was slow. We apologize...
3.12.2024 Fault notification - Citizens
A technical problem has been discovered in the MyKanta
Users of the service may experience slower than normal performance. The problem appeared at 13.59 on 3/12/2024, and its cause is being investigated. The next announcement is given at 16.00 or as...
29.11.2024 Fault notification
The problem detected in Prescription service has ended. The problem started on 26.11.2024 at 21 and ended on 29.11.2024 at 14.35. Due to the technical problem with the service, it was not possible...
28.11.2024 Fault notification
A technical problem has been discovered with the Prescription service
Due to the problem, it is not possible to withdraw denials of consent to sharing prescription data. If a pharmacy cannot retrieve a prescription using the customer’s personal identity code, the...
21.11.2024 Maintenance notice
Interruptions in the services in December 2024
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. 2 December:...
18.11.2024 Fault notification
The problem detected in the MyKanta has ended
The problem detected in the MyKanta has ended. The problem started on 17.11.2024 at 20.29. and ended on 18.11.2024 at 6.04. As a result of the disturbance, the MyKanta was slow. We apologize for...
18.11.2024 Fault notification
The problem detected in the Patient Data Repository has ended
The problem detected in the Patient Data Repository has ended. The problem started on 17.11.2024 at 20.29. and ended on 18.11.2024 at 6.04. As a result of the disturbance, the Patient Data...
16.11.2024 Fault notification - Citizens
The problem detected in the MyKanta login has ended
The problem detected in the MyKanta login has ended. The problem started on 16.11.2024 at 15.46 and ended on 16.11.2024 at 16.23. Due to the malfunction, logging into MyKanta was not possible. We...
16.11.2024 Fault notification - Citizens
A technical problem has been detected in the MyKanta login
A technical problem has been detected in the MyKanta login Due to the malfunction, logging into MyKanta is not possible. The problem appeared at 15.46 on 16/11/2024, and its cause is being...
12.11.2024 Notice Notice - Citizens
Customers can now also ask questions about MyKanta on Instagram
Kanta Services is adding Instagram to its range of social media channels. We want to provide customers with an easy and accessible way to ask questions about MyKanta and Kanta-related topics on a...
11.11.2024 Fault notification
The problem detected in the Cross-Border Prescription has ended
The problem detected in the Cross-Border Prescription has ended. The problem started on 02.11.2024 klo 09.00 and ended on 04.11.2024 at 17.00. Due to the disturbance, Finnish pharmacies could not...
4.11.2024 Fault notification
A problem has been detected in the Cross-Border Prescription
A problem has been detected in the Cross-Border Prescription. The problem appeared at 9.00 2.11.2024 and its cause is being investigated. The next announcement is given at 5.11.2024 or as the...
28.10.2024 Fault notification - Citizens
The problem detected in the MyKanta service has ended
Due to the malfunction, social welfare services client data were unavailable. The problem appeared at 09.00 on 22/10/2024 and ended on 25/10/2024 at 12.30. We apologize for the inconvenience. Kanta...
25.10.2024 Fault notification - Citizens
A technical problem has been detected in the MyKanta service
Due to the malfunction, social welfare services client data are unavailable. The problem appeared at 09.00 on 22/10/2024, and its cause is being investigated. Instructions for fault situations for...
21.10.2024 Maintenance notice
Interruptions in the services in November 2024
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. 4 November:...
7.10.2024 Notice - Citizens
Finnish ePrescriptions can now be used to purchase medicines in Czechia
Use of the Finnish ePrescription has once again been expanded in Europe. Czechia is now participating in the service.
23.9.2024 Notice - Citizens
Spanish healthcare providers can now utilize your patient data in connection with your treatment. You can consent to this in MyKanta.
20.9.2024 Fault notification
The problem detected in the My Kanta pages has ended
The problem detected in the My Kanta pages has ended. The problem started on 20.9.2024 at 13.58 and ended on 20.9.2024 at 14.44. Due to the disturbance, the service was partially out of service. We...
20.9.2024 Fault notification
An incident has occured in logging in to My Kanta pages
Due to the incident, logging in to the service is not possible at this time for some customers. Please try logging in again later. The cause of the incident is being investigated. We apologize for...
20.9.2024 Maintenance notice
Interruptions in the services in October 2024
Planned update and maintenance tasks that may result in interruptions to the use of the services during the month are published here. We apologise for any inconvenience this may cause. 6 October:...