User fees

User fees

Service providers and pharmacies that have joined the Kanta Services are charged user fees for the national information system services. Private healthcare providers to be charged the minimum of €90 in 2022 and 2023.

The fees cover the operating costs of producing Kela’s Kanta Services as well as the certification services provided by the Digital and Population Data Services Agency. The costs are assessed in advance, and the fees are determined according to an annual estimate. The amount of the user fee is prescribed in the decree of the Ministry of Social Affairs and Health on the user fees for nationwide data system services in healthcare.

Payments fund maintenance of the services

The user fees fund the costs of producing and maintaining the Kanta services. 

Services funded by user fees include 

  • electronic prescription services
  • nationwide patient data archiving service
  • citizen interface My Kanta Pages
  • data management service and living will service.

Minimum annual fee of €90 for private healthcare 2022-2023

The minimum annual fee of €90 will apply to

  • those private healthcare providers using the Prescription Service whose prescription-based user fee is below €90 in 2022 and 2023.
  • those private healthcare providers using both the Patient Data Repository and the Prescription Service whose prescription-based user fee is below €90 in 2022 and 2023, and
  • also those private healthcare providers that have joined the Patient Data Repository and do not issue prescriptions at all.

The minimum fee is charged if the service provider is a client of Kanta Services from 1 January 2022 to 31 December 2023 or at any time during that period. The minimum fee will not be charged if the service provider terminates the service or services before 31 December 2021. The service termination cannot be backdated. 

The annual minimum fee will be invoiced in February of the year following the year for which the fee is due. 

User fees for Kanta Services in 2021

  • The user fee charged to pharmacies is €0.053 per dispensed prescription. The user fee does not include invalidated medicine dispensing events.
  • The user fee charged to public health care services is €2.432 per each resident of the municipality.
  • The fee charged to private healthcare providers is €0.431 per issued prescription. An issued prescription refers to one prescribed medicine.
Billing periods and due dates for Kanta Services user fees in 2021.
Operators Billing Periods Due Dates
Pharmacies and private healthcare 1.1.-30.6.2021 and 1.7. – 31.12.2021 30.09.2021 and 28.02.2022
Public healthcare in two equal payments 30.03.2021 and 31.12.2021

User fees for Kanta Services in 2022–2023 

The user fees are based on Kela's and DVV's estimates of costs for 2022–2023.

  • The user fee charged to pharmacies is €0.054 per dispensed prescription. The user fee does not include invalidated medicine dispensing events.
  • The user fee charged to public health care services is €2.509 per each resident of the municipality.
  • The fee charged to private healthcare providers is €0.489 per issued prescription. An issued prescription refers to one prescribed medicine.
    • However, the annual minimum fee will be €90. 
  • The fee charged to state healthcare units will be € 2,509 per client per year.
Billing periods and due dates for Kanta Services user fees in 2022–2023.
Operators Billing Periods Due Dates
Pharmacies 1.1.-30.6. and 1.7. – 31.12. 30.9. and 28.2.
Public healthcare in two equal payments 30.3. and 31.12.
Private healthcare 1.1.-30.6. and 1.7.–31.12. 30.9. and 28.2.
Minimum annual fee for private healthcare minimum annual fees 2022 and 2023 28.2.2023 and 28.2.2024

Fee for Kelain

When a doctor issues a prescription on the basis of their professional practice rights without the purpose of profit, there is no charge for using the Kelain service. The Kelain service can be used only for occasional issuing of electronic prescriptions without the purpose of profit.

Claim for rectification

If a pharmacy, a private healthcare service provider, a hospital district, or its member municipality considers that an error has occurred in the determination of the fee, the recipient of the invoice can make a claim for rectification of the fee. The competent authority for claims for rectification is Kela.

The rectification request must be submitted within six months of the payment being ordered (invoice date).

The request should include

  • the service provider requesting the rectification, contact person and contact details 
  • invoice for which amendment is required
  • amendment required to the invoice
  • grounds for the request for amendment
  • the request for rectification must contain the handwritten signature of an authorised signatory from the organisation.

The rectification request must be submitted before the end of the rectification request period to kanta@kanta.fi or Kela, Registry, PO Box 450, 00056 Kela.

The request for rectification may be sent by electronic means, post or courier. An electronic message is deemed to have been received by the authority when it is available to the authority in a receiving device or data system so that the message can be processed.

The rectification request by post must be sent in such a time that it reaches the destination by the last day of the rectification period.
 

Find out more

Last updated 23.11.2021