Customer feedback form

Customer feedback form

You can give feedback or ask questions about the Kanta Services using this form. If your matter concerns health records, social welfare client data, or other matters related to your treatment displayed in MyKanta, please contact the social welfare and healthcare unit that treated you.

Messages sent on the form are processed by the customer service of Kanta Services. These messages are not forwarded to social welfare and healthcare services, and customer services do not handle personal matters. For data security reasons, please do not include any personal information (e.g. your personal identity code or health-related data) on the form.

Please see the section on Frequently Asked Questions before sending your query. The section provides a quick answer to many different issues.

The name and address information submitted on the feedback form is used for responding to the client’s questions or feedback. The information is not used for any other purpose. The records are stored for 6 years. Data is stored on the grounds that it may be required in order to e.g. investigate disruption.

Accessibility feedback

If your query concerns the accessibility of, please read the online accessibility statement first and, if necessary, send accessibility feedback on the form available in the statement.

Feedback from social welfare and healthcare professionals and system developers

If social welfare and healthcare professionals or system developers wish to send feedback or ask questions about the Kanta Services, the contact details are found on the page Contact Details for Professionals.

Contact Form