Find out what to do if you are unable to log in to Kelain

Find out what to do if you are unable to log in to Kelain

The following measures will help in most cases.

If you get an error message “No certificate received from the card reader” or another error occurs when you log in to the Kelain service, the following measures will help in most cases. The instructions are presented in order from the simplest to the most complicated.

Always test whether Kelain is functioning properly before moving to the next section. In some cases, the problem is resolved after the first instruction, and in some cases it is necessary to carry out all of the measures instructed.

Check the browser

To log in to Kelain, please use Edge, Firefox, Chrome or Safari as your browser. We do not recommend using Internet Explorer (IE) to log in to Kelain.

Remove the certificate card and disconnect the card reader

  1. Take your professional card out of the card reader
  2. Disconnect the card reader from the computer
  3. Reconnect the card reader, change to a different USB port. Make sure the card reader is properly connected to the computer.
  4. Insert the card into the reader. Make sure that the card is the right way round in the reader. Try logging in to the Kelain again.

Technical requirements

Make sure your computer and browser meet the technical requirements for Kelain.

Instructions for Windows and Mac

When you have checked the previous sections, move to separate instructions for Windows and Mac users available on the end of the page (in Finnish).

Contact Kela's technical support

If you are still experiencing problems, please contact Kela's technical support. Please have the following information to hand before contacting us:

  • You computer’s operating system and its version.
  • The browsers you have tested and their versions.
  • The version of the card reader application installed in your computer.
  • The error message received.
  • Have you been able to access Kelain with this computer on previous occasions?

Kela, Technical Support
telephone number: 020 63 47787 (on weekdays at 7am–5pm)

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Last updated 13.6.2022