The Kanta assistant is available all day, every day on this website in Finnish and Swedish. You can find the chatbot at the bottom of the page.
What can the Kanta assistant help you with?
The Kanta assistant answers questions related to issues such as
- using the MyKanta web service and the MyKanta application downloaded on your phone
- renewing prescriptions
- displaying social services information
- managing MyKanta matters on behalf of a child or an adult who is close to you.
The Kanta assistant can direct you to the correct kanta.fi page, where you can find more information about the issue you need help with.
What can’t the Kanta assistant help you with?
The chatbot cannot provide advice related to a personal situation. It is unable to answer questions related to matters such as
- medicines and medication
- diagnoses and illnesses
- appointments that have been made.
If you notice any errors or shortcomings in the information displayed in MyKanta, please contact the unit or professional you have been dealing with directly. Questions related to your treatment and care can only be answered by a social welfare and healthcare professional.
The chatbot cannot redirect you to the customer service of the Kanta Services.
The Kanta assistant learns from feedback
You can give the Kanta assistant feedback by using the thumbs-up or thumbs-down icons. Your feedback will help us improve the content of the Kanta assistant chatbot.
At the end of your chat, you can give written feedback. The feedback is regularly monitored.
Data security of the Kanta assistant
All chats with the Kanta assistant are of a general nature. Never enter your personal data in the chat for security reasons. The chatbot does not store any information about the user, and chats with the chatbot are anonymous.