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Give feedback, get in touch, and see frequently asked questions.

Frequently Asked Questions

Please see the section on Frequently Asked Question before sending your query. The section provides a quick answer to many different issues.

Fault situations

Social welfare and healthcare units and pharmacies have operating instructions for what to do in the event of exceptional situations.

Feedback and ask us

Messages sent on the feedback form are processed by the customer service of Kela’s Kanta Services. Matters related to health data, medication, treatment or social services are not processed in the Kanta Services.


The Kanta Services’ chatbot, the Kanta assistant, provides citizens with advice on issues relating to the use of MyKanta and other Kanta Services.