Customer service for citizens

Managing affairs in MyKanta

You can see your own information stored by social welfare and healthcare services in MyKanta 24 hours a day.

Log in to MyKanta(opens new window)

Contact channels

• The Kanta chatbot provides advice on our website 24 hours a day on matters such as using the MyKanta application that you can download on your phone, renewing a prescription and managing matters in MyKanta on behalf of a child or an adult who is close to you. The chatbot is available in Finnish and Swedish.
• Customer feedback form
• Email: asiakaspalvelu@kanta.fi
• Telephone: 020 634 4588. We serve customers Mon–Fri from 9am to 4pm.

  • Calls to Kanta Services service numbers, including the wait times, are subject to charges.

  • Depending on your phone plan, the following rates apply:
    • local network rate, when calling from a fixed line
    • mobile network rate, when calling from a mobile phone
    • country-specific fees charged for international calls, when calling from abroad
  • If you have a phone plan with limited talk, ask your operator if calls beginning with 020 are included in it.

Fault situations

• Read the instructions on what to do in the event of service disruption.

Further information

• Privacy statement for recorded phone calls with customers, second-line support phone calls and chat conversations (kela.fi)(opens new window)