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Frequently Asked Question

Please see the section on Frequently Asked Question before sending your query. The section provides a quick answer to many different issues.

Fault situations

Healthcare units and pharmacies have operating instructions in case of exceptional situations.

Feedback and ask us

Messages sent on the feedback form are processed by the customer service of Kela’s Kanta services. The Kanta services do not deal with issues related to health data, medication or medical treatment.