All prescriptions are issued or signed electronically by doctors. You can collect your medicines from any pharmacy. In My Kanta pages, you can see your own prescription data and request to renew your prescriptions. 

Prescriptions are valid for two years if the validity period is not restricted. Prescriptions for central nervous system drugs (CNS) and narcotic medications are valid for a maximum of one year.

Prescriptions are saved in the Prescription Centre, which is a centralised database for prescription data in the Kanta service. The Prescription Centre includes all prescriptions and their dispensing events made by pharmacies. You can collect your medication from any pharmacy on the basis of the data in the Prescription Centre.

A doctor may issue a telephone or paper prescription only in exceptional cases, for example, due to problems in data communications. The pharmacy will also convert this prescription into electronic form and record it in the Prescription Centre. 

View your own prescription data in My Kanta pages

You can browse your own prescription data in My Kanta pages. In the service, you can see the prescriptions issued to you, the validity period of your prescriptions and the quantities of medicines outstanding. 

Prescription renewal request

You can request to renew a prescription that has already been used for purchasing medicine. If the prescription is valid for two years, it can be renewed for 28 months from the issue date. Other prescriptions can be renewed for 16 months. 

You can request to renew a prescription 

  • when visiting a healthcare service or by calling on the phone
  • when visiting a pharmacy 
  • in My Kanta pages.

In My Kanta pages, a parent or guardian can also send a renewal request for a prescription of a child under the age of 10.

The prescription is primarily renewed by the attending healthcare unit that you have visited before. The prescription is renewed within 8 days. If the prescription renewal request is not processed within that time, the request will expire. 

If you wish, you can get a text message notification of the result of the prescription renewal. You can also make enquiries about the status of the renewal by calling your healthcare service or visiting a pharmacy. If a prescription cannot be renewed for medical reasons, the healthcare service will contact you. 

A summary of all your prescriptions

If you would like a summary of all your prescriptions, you can view it or print it out in My Kanta pages. You can also ask for a paper copy of the summary at the pharmacy or in healthcare services. 
The summary will show either all your electronic prescriptions, all prescriptions issued within a certain period, or only those with medicines outstanding. It also shows details about the last dispensing events, quantities of medicines outstanding, and the validity of the prescription.

After the name of the medicine, there is a barcode that the pharmacy uses for retrieving the prescription data swiftly and easily from the Prescription Centre.

Information about the medicine in the patient instruction sheet 

At the doctor’s surgery, you will be given a printed patient instruction sheet. The instruction sheet provides the same information as the paper prescriptions previously in use. When you go to the pharmacy, you will need to show the patient instruction sheet to receive your medication. If you don’t have your patient instruction sheet with you, you can also use, e.g. your Kela card.

If you have given your refusal to view your prescriptions in healthcare services and pharmacies, you will need the patient instruction sheet for the prescription in question, or a summary with a reference to the prescription, when visiting the pharmacy. The pharmacy can then retrieve the prescription data from the Prescription Centre on the basis of this information. Without the patient instruction sheet or summary, the pharmacy is unable to dispense the medicine when its viewing has been restricted in healthcare services and pharmacies.


Need help with your prescriptions?

If someone else collects your medication from the pharmacy, they must show your Kela card or the patient instruction sheet for the prescription. When collecting the prescription with a Kela card, the person acting on your behalf must know the name of the medicine in question.

Usually, medicine reimbursement is made directly by the pharmacy. The pharmacy will check your right to reimbursement from Kela's direct reimbursement inquiry service. 

If you need help with managing your prescriptions, you can read more information about acting on behalf of another person. 

Use of the Prescription service improves patient safety

With your consent, the doctor can verify your overall medication regimen and prevent adverse interaction or concurrent use of medicines. At your request, your overall medication regimen can also be verified by a pharmacist or dispenser in a pharmacy or by an attending nurse in healthcare services.
Electronic prescriptions will bring you the following benefits:

  • prescriptions are always safe and secure
  • no need to carry paper copies with you
  • medicines can be collected from any pharmacy
  • improved continuity of care
  • overall medication regimen is easier to manage 
  • electronic prescriptions cannot be forged. 

Uniform medicine data

All healthcare providers and pharmacies have access to data that is based on the Pharmaceutical Database in the Kanta services, and prescriptions are issued on the basis of this data. The Pharmaceutical Database ensures that all operators have uniform information with regard to the medicinal products on the market, the required data for issuing and dispensing the medicines, and information about the price and reimbursement status of the medicine and about interchangeable medicinal products. The database also includes information about reimbursable emollient creams and dietary foods for special medical purposes. 

Information about medicine reimbursement and the price of medicines is available from Kela, pharmacies or healthcare services. The price and reimbursability of medicines can also be looked up online in the Medicinal Products Database. 

Find out more

Last updated 14.11.2018