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A problem has been detected in the Kelain service

Fault notification - Professionals Written on 10.01.2020 All fault notifications

A problem has been detected in the Kelain service. The problem started on 10.1.2020 at 11.00.

Due to a technical problem with the prescription function, some users will not be able to retrieve personal data by searching based on a personal identity code.

The problem is under investigation. 

Instructions for fault situations for Pharmacies as well as social welfare healthcare services: https://www.kanta.fi/en/professionals/instructions-for-fault-situations 

Instructions for citizens in fault situations: https://www.kanta.fi/en/fault-situations 

We apologize for the inconvenience.

Kanta Services technical support:

tekninentuki@kela.fi