A problem has been detected in the Kelain service. The problem started on 10.1.2020 at 11.00.
Due to a technical problem with the prescription function, some users will not be able to retrieve personal data by searching based on a personal identity code.
The problem is under investigation.
Instructions for fault situations for Pharmacies as well as social welfare healthcare services: https://www.kanta.fi/en/professionals/instructions-for-fault-situations
Instructions for citizens in fault situations: https://www.kanta.fi/en/fault-situations
We apologize for the inconvenience.
Kanta Services technical support: