Acting behalf of someone

Acting behalf of someone

Questions and answers about acting on behalf of an adult and child in the Kanta Services.

When you have a doctor’s appointment, the doctor will give you a patient instruction sheet, which is a paper printout listing the medicines issued for you by the doctor. Someone else can collect your medicines from the pharmacy on your behalf when they can show your patient instruction sheet or your Kela card at the pharmacy. When using a Kela card alone, the person must know exactly which medicines they are collecting. 

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It is not possible to collect medicines with an e-prescription on behalf of someone else at an overseas pharmacy. The reason for this is technical as it is not possible to share the required information electronically between countries.

Currently you cannot view the data of another person in My Kanta Pages even if you are their guardian.

If you have been authorised to manage the person’s health-related affairs, you must deal directly with the healthcare service or pharmacy in question, and they can give you a summary of the prescriptions.

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Currently it is possible to view in My Kanta Pages your own data and the data of a child under 10 years of age whose parent or guardian you are. In other cases, it is not possible to view the data of another person.

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Parents or guardians are able to view data concerning children under 10 years of age in My Kanta Pages. Acting on behalf of children over 10 in My Kanta Pages will be deployed in phases as from 1 October 2020.

You can access the child’s data by logging in to My Kanta Pages with your own username and password and by selecting the Child’s data link on the top of the page.

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In My Kanta Pages, a minor can

  • view prescriptions and medical records that have been entered in the Kanta Services as from 1 August 2016
  • request a repeat prescription.

In order to log in to My Kanta Pages, a minor needs their own means of identification. 

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Acting on behalf of a child over the age of 10 in My Kanta Pages will be deployed in phases as from 1 October 2020. If you cannot see the data of your child over 10 years of age, the reason may be one of the following:

  • the child has been assessed to be capable of making their own decisions and they have requested to conceal their data from the parent or guardian
  • the data was entered before 1 October 2020
  • a capability assessment has not been entered in the records because it is not yet possible in the patient data system of the healthcare organisation in question.

The act on the status and rights of patients regulates the parents’ right to obtain the data of a minor so that the minor’s right to independent and confidential contacts with the healthcare services are also ensured at the same time. 

According to the act on the status and rights of patients, a minor always has the right to refuse the sharing of data related to their health status and health care with their parent or guardian if the minor has been assessed to be capable of making their own decisions during the appointment in question. 

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A parent or guardian cannot collect medicines for their minor child with an e-prescription at an overseas pharmacy because a person under 18 cannot give their consent in My Kanta Pages. This is not yet possible because acting on behalf of a minor has not been defined at the international level.

If a minor urgently needs medicines while abroad, the local healthcare services must be contacted.