Frequently asked questions

Frequently asked questions

Here are some frequently asked questions and their answers.

The questions are grouped under various topics: MyKanta, prescriptions, health data, social services data, and setting up and denying consent to data sharing. Please do study the questions and answers.

Frequently asked questions and answers about COVID-19 Certificate can be found here:

COVID-19 Certificate: FAQ

If you cannot see a record or examination result related to your appointment , treatment period or examination in MyKanta, contact the social welfare or healthcare unit that you attended to check that the data can be made available in MyKanta.

If you have problems, for example in logging into MyKanta, you can send us your question from the page ‘Feedback and Ask Us’.

Last updated 30.3.2023