MyKanta - general

Logging in to MyKanta takes place on the www.kanta.fi website. On a computer, the green Log Into MyKanta button is located at the top right of the screen. On mobile devices, the same button can also be found in the upper right-hand corner of the screen.

Authentication to MyKanta takes place with banking codes, a mobile certificate, electronic identity card (HST card) or a social and health care professional card or organisation card issued by the Digital and Population Data Services Agency (previously the Population Register Centre).

MyKanta is accessed through Suomi.fi identification.

MyKanta Pages work with the most common updated Internet browsers, such as Google Chrome, Mozilla Firefox, Microsoft Edge and Safari. Clear your browser's cache and try logging in to the service again. You can also try using a different browser to access the service.

If the problem occurs during the logging-in stage, the fault may be in the Suomi.fi service or in the log-in IDs you are using. Also try:

• Can you access another service that uses Suomi.fi authentication? (e.g. OmaKela, MyTax)
• Try using the service on a different device.
• If possible, try logging in using a different verification method (online banking IDs, certificate card, or mobile certificate).

For help with using Suomi.fi identification, please contact Public Service Info: tel. +358 (0)295 000 (Mon-Fri 8:00–21:00, Sat 9:00-15:00)

There may be a maintenance interruption in MyKanta, during which the service is unavailable. Please retry the authentication in a moment.

• Maintenance notices

If you have online banking codes but are still unable to identify yourself in various public administration e-services, it is possible that you don’t have the required extra e-identifier added to the online banking code. In this case, please contact your own bank.

To sign out of the service, click the Logout link on the upper right-hand corner of MyKanta. Always end the session by logging out of the service. Remember to close all of the tabs in your browser.

Read more:

• Online school for MyKanta (available in Finnish and Swedish)

Special care should be taken if you access MyKanta on a shared computer.

1. Always close the session by clicking the Logout link.
2. Clear the cache and page history before you close the browser or finish using the computer.
3. Close all browser windows.

In MyKanta you can see

• your prescriptions
• entries related to your care
• social welfare services data
• your laboratory tests and X-ray examinations
• EU Digital COVID Certificates
• your consent and denials of consent to data sharing
• your organ donation testament and living will
• the social welfare and healthcare service units or pharmacies that have processed your data via the Kanta Services
• the data of a minor, if the social and healthcare information systems have been updated, and the visibility of the information is not restricted. If the service provider’s system update has not been completed, the guardian will only be able to see the information of a child under the age of 10.
• to a limited extent, the records of another adult. Acting on behalf of another adult is based on an electronic authorisation granted on Suomi.fi.
• EU Digital COVID Certificates
• your wellbeing data that you store using apps.

Read more:

• MyKanta

MyKanta displays your data automatically as soon as it has been stored in the Kanta Services by the social welfare and healthcare services.

Your prescription data is shown in MyKanta after you have been issued with a prescription.

Your patient and client data will be displayed on MyKanta as soon as a social welfare or healthcare professional has entered it into the information system. From there, the data is stored in Kanta. The delay in storing data varies between organisations. If your data is not displayed in MyKanta, you can ask for more information from the unit responsible for your care.

Your data will be displayed in the service for as long as required according to the statutory retention period.

If your data is not shown, it may be due to one of the following reasons:

• the social welfare or healthcare unit that treated you has not yet joined the Kanta Services
• the health care unit you attended does not currently enter all data recorded in the patient information system into Kanta
• an entry made by a healthcare professional has not been completed yet
• the social welfare and healthcare service provider may have delayed the display of data in MyKanta.

If your data is not shown in MyKanta, please contact the social welfare or healthcare unit that recorded the data.

The Act on the Electronic Processing of Client Data in Health Care and Social Welfare (Client Data Act) obliges public social welfare and health care service providers to store client and patient data in Kanta. For private social welfare and health care service providers, the deployment of Kanta services is mandatory if the service provider has a data system for processing client and patient data.

Clients do not have the legal right to refuse the recording of their data in Kanta Services or their display in MyKanta. Data will be visible in MyKanta as soon as a professional has recorded it in the Kanta Services.

Read more:

• MyKanta
• How is my data used?

It is not possible to view the data of both persons when using joint banking codes, only that of the person whose personal identity code has been linked to the banking codes. The other person must get their own codes.

MyKanta shows the information recorded in Kanta Services by social welfare and healthcare services. If you find errors or omissions in your data shown on MyKanta, please contact the social welfare or health care unit that recorded the data.

Social welfare and healthcare services are responsible for recording and correcting data. Each unit has its own procedure for correcting errors in data, which is described, on the unit's website, for example. Further advice is available from the data protection officer or patient ombudsman of the unit in question.

You can change the language in which MyKanta is displayed, but this only applies to data pertaining to the service itself, such as headings and instructions.

The data on prescriptions and in client and patient documentation is always shown in the language in which it was recorded at the social welfare or healthcare unit.

There may be a maintenance break in MyKanta, in which case the service will not be available. Try using the service again in a few moments.

Also check that your data communication connection is working, e.g. by trying to access other internet services. Kela is not responsible for the availability, performance or functioning of data communication connections or for their impact on the service.

Further information

• Maintenance notices
• tekninentuki@kanta.fi

The recommended browsers for using MyKanta include e.g. Chrome, Safari, Edge and Firefox. Make sure that you are using the latest version of your browser.

Please note that MyKanta no longer works on the Internet Explorer 11 browser.

If you have feedback about your client or patient data, or the content of a prescription, please contact the social welfare or healthcare unit you attended.

Questions related to MyKanta and feedback on the service can be sent on the Give Feedback and Ask form.

Feedback can also be sent directly to the Kanta customer service. In technical problems, you can contact the Kanta technical support.

• Give feedback and ask
• asiakaspalvelu@kanta.fi
• tekninentuki@kanta.fi

Call charges to Kela’s customer service:

• when calling from a landline, the standard local network rate
• when calling from a mobile, the mobile rate
• when calling from abroad, the applicable international call charges.

The charges are determined according to the price list of the caller’s operator. Kela meets the extra cost of calling numbers beginning with 020.

MyKanta is a free service for citizens.

Verification methods may be subject to a fee determined by each bank or operator separately. The fees charged for online banking codes and mobile ID are determined by each bank or operator separately. The prices of electronic ID cards are determined by the police.