My Kanta Pages - general
My Kanta Pages - general
Logging in and securityOpen all questions
Logging into My Kanta Pages is from the My Kanta Pages tab on the page www.omakanta.fi.
You can log into My Kanta Pages using your bank IDs, mobile certificate, electronic ID card (HST card) or with a social and health care professional card or organisation card issued by the Digital and Population Data Services Agency (prev. Population Register Centre).
If the problem occurs at the ID stage, before you have entered My Kanta Pages, the problem may be with the identification service. The identification for My Kanta Pages is provided by the VETUMA ID service. You can contact Public Service Info (www.publicserviceinfo.fi, tel. 0295 000) about problems with this.
Please check that you have selected the correct method of identification (e.g. the correct bank).
If the problem occurs when giving ID information (e.g. bank IDs), the problem may be related to the IDs. The service provider in question is responsible for its IDs.
My Kanta Pages may be experiencing a service break, when the service is not available. Try logging in again a little later.
Leave the service by selecting the ‘Kirjaudu ulos' [Log out] link, which is in the top right-hand corner of My Kanta Pages. Always log out after using the service.
Remember to clear the cache memory and page history and close all browser windows.
If you use My Kanta Pages on a shared-access computer, you should be particularly careful.
Always end viewing by clicking the Log out link.
Remember also to clear the cache memory and page history before you close the browser or stop using the computer. Clearing the cache memory and page history ensures that anyone using the computer later cannot get to see your information by using the Back function.
You should also close all the browser windows.
Viewing information in My Kanta PagesOpen all questions
- Electronic prescriptions show in My Kanta Pages after you have been issued with them. Electronic prescriptions are shown in My Kanta Pages for 2.5 years from the date they were issued.
- You can see all the electronic prescriptions entered in the Prescription Centre, their drug purchases, and which organisations have handled your prescription information.
- You can print off a summary of your electronic prescriptions from the service. This summary printout is the same as the summary available from the pharmacy.
- For the time being, you can see in My Kanta Pages
- details related to information, your consents and refusals of disclosure
- details of your visits
- patient records
- summarised texts of treatment periods
- critical risk information
- laboratory referrals and results and reports from X-ray investigations, if the organisation enters this information in the Patient Data Repository.
The information is entered in the Patient Data Repository and shown in My Kanta Pages after the healthcare unit that treated you has deployed the Patient Data Repository.
The archiving of patient data is expanding in stages, so that all your treatment details are not yet necessarily shown in My Kanta Pages.
Consents and refusals
- In the Suostumus ja kiellot section of My Kanta Pages, you can view and manage the consents and refusals relating to your medical records.
- You can also confirm the information on the use of medical records in the service.
Your prescription details show in My Kanta Pages once you have been issued with an electronic prescription. Medical records appear in the service when the healthcare unit that treated you has joined the Patient Data Repository and started entering medical records in it.
The deployments of electronic prescriptions and Patient Data Repository progress in stages in public and private healthcare units.
All public healthcare units are already using electronic prescriptions.
If you cannot see your details, the reason may be one of the following:
- The healthcare unit that treated you has not yet deployed the electronic prescription and/or the national Patient Data Repository.
- Public healthcare services are already using electronic prescriptions.
- The healthcare unit that treated you does not, for the time being, enter all the information in its patient records system into the Patient Data Repository. Details that are not entered are not shown in My Kanta Pages.
- The patient records system used by the organisation has deliberately set a delay on test results being filed and their showing in My Kanta Pages.
- The entry made by the doctor or other healthcare professional is not yet completed, which is why the data is not yet recorded in the Patient Data Repository or shown in My Kanta Pages.
- You do not have any electronic prescriptions.
- Your prescription was issued more than 2.5 years ago. Electronic prescriptions show in My Kanta Pages for 2.5 years from their issue date. After this, they pass into the Prescription Archive and are no longer shown in My Kanta Pages.
- Your medical records have not been entered into the Patient Data Repository.
- You have not visited the healthcare unit after it joined the Patient Data Repository.
Patients have no statutory right to refuse having their details entered in the Patient Data Repository or their showing in My Kanta Pages. When a healthcare service provider has deployed the Patient Data Repository, it is obliged to enter patients' medical records in it. My Kanta Pages shows the details after they have been entered in the Patient Data Repository at the healthcare unit.
It is possible to stop prescription details from showing in My Kanta Pages by refusing electronic prescriptions, which the patient has a statutory right to do. You can still opt for a paper prescription until 31 December 2016. However, this does not apply to PKV and narcotics prescriptions, which must be issued electronically as from 1 November 2015. The details of these are sent to the Prescription Centre and shown in My Kanta Pages. Details of paper prescriptions are not shown in My Kanta Pages. It should be noted, however, that the details of the medication are in any case entered in the medical records, which are shown in My Kanta Pages, if the service provider has joined the Patient Data Repository.
In My Kanta Pages, you can only view your own details and those of a child under 10 in your care.
You cannot view the details of both persons using shared bank IDs, only those of the person whose personal ID code is linked to the bank IDs. The other person must get their own bank IDs.
Omakanta-palvelulla ei ole omaa tietovarastoa, vaan palvelussa näytetään Kanta-palveluihin terveydenhuollosta tallennetut hoitotiedot.
Jos havaitset Omakannassa näkyvissä terveystiedoissasi virheitä tai puutteita, ota yhteyttä siihen terveydenhuollon yksikköön tai apteekkiin, joka on kirjannut tiedot. Terveydenhuolto vastaa potilastietojen kirjaamisesta ja niiden korjaamisesta tarvittaessa. Kullakin terveydenhuollon yksiköllä on virheellisten tietojen korjaamiseksi omat käytäntönsä, joista yleensä kerrotaan yksikön verkkopalvelussa. Neuvoja voit pyytää myös esimerkiksi kyseisen yksikön tietosuojavastaavalta tai potilasasiamieheltä.
Reseptin ja potilasasiakirjan tietosisältö näytetään aina sillä kielellä, jolla se on kirjoitettu.
Palvelun kielivalintaa voidaan vaihtaa, mutta se koskee vain palvelun omia tietoja, kuten otsikkoja.
OtherOpen all questions
Check that your data communication connection is working, e.g. by seeing if you can access other internet services. Kela is not responsible for the availability, performance or functioning of data communication connections or for their effect on the service. In fault situations, technical experts are alerted, and they try to locate and fix the fault as soon as possible.
My Kanta Pages may experience unannounced service breaks.
The contact address for technical problems is email@example.com.
If the problem is an error in the prescription or something else related to the prescription content, please contact the healthcare unit that issued the prescription.
If the problem is with your medical records shown in My Kanta Pages, please contact the healthcare unit that treated you.
Questions on My Kanta Pages and feedback on the service may be sent by using the 'Feedback and ask us' form.
Feedback can also be sent direct to: firstname.lastname@example.org.
Customer questions related to technical problems (e.g. problems logging into the service) should be sent to: email@example.com.
A call to a Kela service number is charged:
- when calling from a fixed network at the standard local network rate (pvm)
- when calling from a mobile phone at the standard mobile rate (mpm)
- when calling from abroad at the relevant foreign call rate.
- The charges are determined by the caller's operator price lists. Kela pays the extra cost of the 020 number. If you use a talk package, you should check with your operator whether 020 calls are included.
My Kanta Pages is a free service for citizens.
The ID methods may be subject to a charge, and their pricing is decided by the certificate providers, i.e. the Digital and Population Data Services Agency (prev. Population Register Centre) and the banks.